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911 Changes for the Better

Post Date:08/17/2017 4:35 PM

The Grandview Fire Department is getting more help for its citizens who suddenly find themselves in life or death situations.  Kansas City Fire Department dispatchers are now serving as the primary dispatch center for the Grandview Fire Department. The switch happened in June as part of a mutual assistance agreement.

Citizens who call 911 for a fire or medical emergency should be prepared for a transfer during their call. Here’s how it works:

  1. Grandview citizen calls 911.
  2. Grandview dispatchers answer.
  3. Grandview citizen tells dispatcher he/she has a fire or medical emergency.
  4. Grandview dispatcher hits a button, instantly transferring call to Kansas City Fire Department dispatchers.
  5. Kansas City Fire Department dispatchers then take the call and dispatch necessary Grandview Fire/EMS units to emergency while helping caller.

“It’s a good move for Grandview,” says Grandview Fire Department Chief Ron Graham, “Kansas City, Missouri dispatchers are specially trained to help callers help victims with medical emergencies until we can get there.”

The transfer also eases the load on Grandview’s Dispatch Center which handles over 30,000 calls for police, fire and EMS service annually. About 90% of the calls are for police assistance.

The Grandview Board of Alderman and KCMO City Council approved the mutual assistance agreement in late 2015.


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